In the Recurring Donations section of your account, you can view the specific date that a recurring donation stopped.

There are two scenarios in which a recurring donation can be cancelled:

1. Donation can no longer be run. This means one of the following:

  • The credit card has expired or been cancelled, and we were not able to receive a replacement card from the credit card companies (by means of the Infinity Donations service).
  • The donor told his credit card company to cancel the recurring payment.

2. Donation was cancelled by the donor (or charity). This means one of the following:

  • The donor (through his account) initiated the recurring donation's cancellation (by pressing "X stop").
  • Someone at your organization (through your account) initiated the recurring donation's cancellation.
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